Mission, Vision, and Core Values
Mission, Vision, and Core Values
Our mission, vision, and core values shape our everyday decisions as we constantly strive for providing quality care. They also guide our actions of monitoring and improving the experience we deliver to patients and families.
Mission and Vision
Navigating the healthcare journey with innovative, accessible, and personalized care from dedicated professionals.
Core Values
- Customer: we commit to putting the customer first, taking personal ownership to meet our customer’s needs.
- Accountability: we are accountable in all aspects for the decisions we make, taking responsibility for our actions.
- Respect: we respect patients, caregivers, and colleagues; we value their beliefs and wishes, always taking these into account.
- Excellence: we continuously pursue excellence in quality, safety, and satisfaction.
- Stewardship: we embrace our commitment to the community through stewardship of organizational resources.
Quality Care
We integrate the following six characteristics into our services through continuous improvement activities designed to advance patient safety, patient experience, and patient outcomes.
- Safety: reducing the risk of harm to patients receiving treatment and others including visitors and healthcare providers.
- Effective: providing care that leads to improved patient outcomes.
- Patient-centered: providing personalized care that is respectful and responsive to the individual patients’ values.
- Timely: reducing wait times and delays for patients and healthcare providers.
- Efficient: balancing resources to avoid wasteful use of equipment, supplies, and energy.
- Equitable: providing care that does not discriminate against any person based on race, color, national origin, disability, or age.
To learn more about WCHC’s quality of care and patient experience, we invite you to visit Iowa Hospital Facts or Hospital Compare to view our data.