Communications Assistance

At WCHC, ensuring we are communicating effectively with individuals with sensory impairments or with limited English proficiency is important to us. If you need help with understanding communication because of a hearing, sight, language, or sensory impairment, we will provide the appropriate intervention at no cost.

All patients have the right to free auxiliary aids, competently written translation, and oral interpretation.

If you need an interpreter, please let us know when you make your appointment or when you arrive. Interpreters are available at no cost to the patient. Our interpreters will assist with communication between the healthcare providers, patients, and their families whose primary language is not English. Language assistance may be provided through a telephone service if an interpreter is unavailable in person.

Sign language interpreter services are available to our patients with hearing impairments. Interpreter services are provided through a video remote interpreting (VRI) service. A text telephone (TTY) is also available for patients with hearing impairments.