Patient Safety, Quality & Customer Service


We at WCHC strive to provide each patient with high quality care by practicing medicine in such a manner that complies with national recommendations, creating a patient-centered facility and environment, and providing safe, personalized care.

On a national level, the hospital is measured by criteria that sets standards of care for heart attack, pneumonia, surgical care, and heart failure. At the state level, Iowa is on the leading edge of patient safety efforts through the Iowa Healthcare Collaboration (IHC). Areas monitored through IHC are falls, medication events, infection rates,c-section rates, and staff vaccinations. WCHC is also benchmarked against other hospitals through the Iowa Hospital Association. Survey results are published on the Hospital Compare website. Our goal is to exceed the highest average among our comparison groups, which are Mercy Iowa City, University of Iowa Hospital and Clinics, the state of Iowa and national averages. In addition, we measure our performance while patients are in the hospital so that we can make improvements in their care when it makes the biggest difference. These results are shown in the following graphs.

Heart Failure Care
Heart Attack Care
Pneumonia Care
Patient Satisfaction


The Centers for Medicare & Medicaid Services (CMS) partnered with the Agency for Healthcare Research and Quality (AHRQ), another agency in the Department of Health and Human Services, to develop HCAHPS-the Hospital Consumer Assessment of Healthcare Providers and Systems Survey. WCHC participates in HCAHPS surveys to measure patient satisfaction. These survey results are published on the Hospital Compare website. Our goal is to outperform Mercy Iowa City, the University of Iowa Hospital and Clinics, the State of Iowa, and national results in each area.