Washington County Hospital and Clinic's (WCHC) Patient Accounts Department (billing) works continuously to assure that your insurance is billed promptly and accurately with the information you provide us. The Patient's Accounts Department is open Monday - Friday, 8 a.m. to 4:30 p.m. If you have a question regarding your bill or would like more information about our Patient's Accounts Department, please call WCHC at 319-863-3916.
Billing and Financial InformationThe Patient Financial Services department handles all patient billing questions and concerns, requests for itemized bills, and account balance inquiries. Our department will be glad to assist you with any hospital or physician bills received for services rendered during your stay at WCHC. Medicare, Medicaid, and most insurance carriers require that professional fees for physicians be billed separately from hospital charges for inpatient, outpatient, clinic, laboratory, radiology, and all other medical services. Thus you will receive separate bills for hospital and physician services.
Health Insurance InformationWCHC is committed to working with you, your physician, and your insurance carrier to make sure that you have access to our services. WCHC participates with most major insurance carriers and accepts VISA, MasterCard, and Discover for payment on any balances that may remain after your insurance carrier has paid. Please check with a patient account representative at (319) 863-3911 prior to your visit to ensure that WCHC participates with your insurance carrier. Due to many types of insurance coverage, it is important that your insurance coverage be verified. We appreciate your cooperation in providing us with a copy of your current insurance card and information at the time of registration to make sure that your claims are billed accurately and promptly.
WCHC will submit a claim to your insurance company provided that you have assigned payment for your benefits to the hospital. Please be aware that most health insurance plans do not cover the full amount of the hospital and physician bills. You will be required to pay any deductible, co-payment, or non-covered charges. Our patient account representatives will assist you with payment arrangements towards any balances that you may owe once your insurance has been filed if you request. Financial applications are available.