Washington County Hospital and Clinic's Patient Accounts Department (Billing) works continuously to assure your insurance is billed promptly and accurately with the information you provide us. Patient Accounts is open Monday - Friday, 8 a.m. to 4:30 p.m. If you have a question regarding your bill or would like more information about our Patient's Accounts Department, please call WCHC at 319-863-3916.
Billing and Financial Information
Patient Accounts handles all patient billing questions and concerns, requests for itemized bills, and account balance inquiries. We will be glad to assist you with any hospital or physician bills received for services rendered during your stay at WCHC. Medicare, Medicaid, and most insurance carriers require professional fees for physicians to be billed separately from hospital charges for inpatient, outpatient, clinic, laboratory, imaging, and all other medical services. Thus, you may receive separate bills for hospital and physician services.
Health Insurance Information
WCHC is committed to working with you, your physician, and your insurance carrier to make sure you have access to our services. WCHC participates with most major insurance carriers and accepts VISA, MasterCard, and Discover for payment of any remaining balances after your insurance carrier has paid. Please check with your insurance prior to your visit to ensure WCHC participates with your insurance carrier. Due to many types of insurance coverage, it is important your insurance coverage is verified. A copy of your current insurance card and information at the time of registration is necessary to make sure claims are billed promptly and accurately.
WCHC will submit a claim to your insurance company provided we received the information within your policies filing time frame and you have assigned payment for your benefits to the hospital. Please be aware most health insurance plans do not
cover the full amount of the hospital and physician bills. You will be required to pay any deductible, co-payment, or non-covered charges. Our Patient Account representatives will assist you with payment arrangements towards any balances owed once your insurance has been filed per request. Financial applications are available for those who are unable to cover their balance. If you have questions or concerns about paying your medical bill, please contact Financial Counseling at 319-863-3911
Patient Accounts Contact Information
Monday-Friday 8 AM - 4:30 PM
Helping Patients Make Informed Decisions
The Centers for Medicare & Medicaid Services (CMS) mandated hospital price transparency
that went into effect January 1, 2019, whereby, Hospitals are required to make available a list of their current standard charges via the internet in a machine readable format and update this information at least annually, or more often as appropriate. Therefore, this file represents the hospital's pricelist in machine readable format in compliance with CMS policy.
However, provider organizations and patient advocates both agree that the realities of medical-industry pricing make it difficult for consumers to comprehend this data. Insurance companies negotiate a specific discount for their customers and uninsured individuals have access to a variety of state and federal government programs and as well as additional Hospital discounts.
Therefore, this file is not the best representation of the amount a patient or consumer will pay. Patients have varying degrees of financial responsibility relative to their insurance coverage. This means that patients will have higher or lower copays, co-insurances, and deductibles. The patient's coverage level as well as their insurance carrier's negotiated amount may vary greatly, and therefore, the price each consumer pays is very personal.