Washington County Hospital and Clinic's Patient Accounts Department (Billing) works continuously to assure your insurance is billed promptly and accurately with the information you provide us. Patient Accounts is open Monday - Friday, 8 a.m. to 4:30 p.m. If you have a question regarding your bill or would like more information about our Patient's Accounts Department, please call WCHC at 319-863-3916.
Billing and Financial Information
Patient Accounts handles all patient billing questions and concerns, requests for itemized bills, and account balance inquiries. We will be glad to assist you with any hospital or physician bills received for services rendered during your stay at WCHC. Medicare, Medicaid, and most insurance carriers require professional fees for physicians to be billed separately from hospital charges for inpatient, outpatient, clinic, laboratory, imaging, and all other medical services. Thus, you may receive separate bills for hospital and physician services.
Your Rights and Protections Against Surprise Medical Bills
Sus Derechos y Protecciones Contra Facturas Médicas Sorpresa
Your Right to Receive a Good Faith Estimate
Su Derecho a Una Estimación De Buena Fe
Health Insurance Information
WCHC is committed to working with you, your physician, and your insurance carrier to make sure you have access to our services. WCHC participates with most major insurance carriers and accepts VISA, MasterCard, and Discover for payment of any remaining balances after your insurance carrier has paid. Please check with your insurance prior to your visit to ensure WCHC participates with your insurance carrier. Due to many types of insurance coverage, it is important your insurance coverage is verified. A copy of your current insurance card and information at the time of registration is necessary to make sure claims are billed promptly and accurately.
WCHC will submit a claim to your insurance company provided we received the information within your policies filing time frame and you have assigned payment for your benefits to the hospital. Please be aware most health insurance plans do not
cover the full amount of the hospital and physician bills. You will be required to pay any deductible, co-payment, or non-covered charges. Our Patient Account representatives will assist you with payment arrangements towards any balances owed once your insurance has been filed per request.
To further the Washington County Hospital and Clinics' vision of providing quality healthcare that puts people first, WCHC offers a financial assistance program to those that may be unable to pay for medically necessary or emergent care. Financial applications are available for those who are unable to cover their balances. If you have questions or concerns about paying your medical bills, please contact Financial Counseling at
To apply for financial assistance click the link below to fill out the financial assistance form.
Mail, email or fax the complete form and other documents to:
Washington County Hospital and Clinics
Attn: Financial Assistance
PO Box 909
Washington, IA 52353
Fax: (319) 863-3928
Patient Accounts Contact Information
Monday-Friday 8 AM - 4:30 PM
Helping Patients Make Informed Decisions
The Centers for Medicare & Medicaid Services (CMS) mandated hospital price transparency
that went into effect January 1, 2021, whereby, Hospitals are required to make available a list of their current standard charges via the internet in two ways: a machine-readable file and consumer-friendly shoppable services. Standard charges include: gross charge, discounted cash price, payer-specific negotiated charges, and de-identified minimum/maximum negotiated charges. Provided below is a file that represents the hospital's price list in a machine-readable format in compliance with CMS policy. Additionally, located at the bottom of the web page is a tool that can be used to search for the hospital's shoppable services in compliance with CMS policy.
However, provider organizations and patient advocates both agree that the realities of medical-industry pricing make it difficult for consumers to comprehend this data. Insurance companies negotiate a specific discount for their customers and uninsured individuals have access to a variety of state and federal government programs and as well as additional Hospital discounts. Please note that the prices listed in both the machine-readable file and shoppable services are only estimates and may not represent a patient's total responsibility amount.
Standard Charges - Machine Readable File